Top Escalations by Count
The Top Escalations by Count is a table with the list of five escalations that occur the most frequently and have the highest severity level.
In the Top 5 Escalations by Count table, the information is grouped into the following columns:
- Severity—the categorization of the risk and urgency of an escalation (High, Medium, Low).
- Escalation Name—a specific name assigned to an escalation according to its type.
- Count—the quantity of occurrence of the escalation (of the same name and severity level).
- Count Trend—the decrease or increase of the percentage correlation of the top 5 escalations for the last 30 days compared to the month over month trend (last 31-60 days).
- Note: The Count Trend percentage is calculated by the following formula:
(B-A)/A*100%
Where the A is the number of the same escalations (of the same name and severity level) detected for the last 31–60 days.
Where the B is the number of the same escalations (of the same name and severity level) detected for the last 30 days.
- % of Total— the correlation of each of the top 5 escalations detected for the last 30 days compared to all escalations detected for the last 30 days.
- Note: The % of Total is calculated by the following formula:
A/B*100%
Where the A is the number of the occurrence of each of the top 5 escalation detected for the last 30 days.
Where the B is the number of all same escalations detected for the last 30 days.
- Client MTTR—the client’s average time to resolve escalations for the last 30 days (see Client Mean Time to Resolve (MTTR)).
Related Topics
Escalated Alarms Funnel (Last 30 days)
Client Investigation Hours Saved
Client Mean Time to Acknowledge (MTTA)